ONLINE SHOP

Lokal’s online selection includes some of our most popular handmade and/or unique items. Majority of these items are not sold anywhere else online.

The items available in this online shop are not always on display at our physical gallery/store in Helsinki, and vice versa. If you wish to purchase anything that is not included in our online selection, please don’t hesitate to contact us at info(at)lokalhelsinki.com

We cannot, unfortunately, guarantee that all items in our online shop are in stock at the time of your order. If you do purchase an item which we cannot supply straight away, we will get in touch with you by e-mail.

TERMS AND CONDITIONS

These terms and conditions apply to the entire contents of this website. Please read these terms carefully before placing an order. Placing an order indicates that you accept the terms.

PAYMENT

Direct payment works via Paytrail. You can also pay via PayPal.

Paytrail Plc acts as a collecting payment service provider and is an authorized Payment Institution. Paytrail Plc will be shown as the recipient on your bank or credit card statement. Paytrail Plc will forward the payment to the merchant. For reclamations, please contact the website the payment was made to.

Paytrail Plc
Innova 2, Lutakonaukio 7
40100 Jyväskylä
Phone: +358 207 181 830
Business ID 2122839-7

PRICES

The prices displayed on this site are quoted in Euro, including Finnish VAT (24%) (Expect for unique artworks that have 0% or 10% VAT depending on the artists.) Prices do not include delivery or custom costs. Orders from non EU countries might be subject to duties and/or taxes. Duties and/or taxes are the responsibility of the customer and are due at the time of delivery.

SHIPPING / DELIVERY

We deliver International orders via GLS.  Orders to Finland are sent via the Finnish Post with tracking information. The delivery cost depends on your country. You can see the exact delivery cost at Check-out, when you enter your country.

Orders are normally dispatched within the next two or tree working days after you have placed the order. Delivery time after the dispatching of the order within Europe is 3-5 working days and to outside Europe 5-10 working days.

ORDER CONFIRMATIONS

Any orders you place with us will not be accepted and no contract formed between us until you have been instructed that said goods are available and these goods have been paid for as well as all applicable charges in full. We will confirm our acceptance of your order on receipt of cleared funds, by email.

We reserve the right at all times and at our sole discretion to accept, refuse or limit your order for any reason, including, but not limited to, credit review, the unavailability of a product, errors in the prices or product descriptions posted on this web site. By placing your order, you agree to that lokalhelsinki.com’s total liability, under any legal theory or claim, shall be limited to the purchase price actually paid to lokalhelsinki.com. By placing your order, you agree to accept all terms and conditions of sale set forth anywhere on this web site.

RETURNS

Returns are possible in the case of damaged or defective merchandise. We will try to replace these items with a identical item, undamaged item as soon as we get a replacement.  Any other returns will be handled on an individual case basis. Please inform us by an e-mail, which includes your order ID number. You will receive instructions on how to proceed via e-mail. We cannot accept returns due to slight color or size differentiations, due to the fact that most products are individually handmade. If by chance the item has broken during the transport, please notify us within 24 hours of receiving the parcel, and please make sure to send us a picture of the damage.

PRIVACY POLICY

We are committed to protecting your privacy and we comply fully with the requirements of the Data Protection Legislation. We do not collect any personal information except where it is specifically and knowingly provided by you with your consent. We only collect personal information that is necessary to process and fulfill your orders or undertake the facilities offered by this web site.

We supply personal information to our bankers only for the purposes of collecting payment and dispatching your order.

You can read our detailed privacy policy here.

GOVERNING LAW AND JURISDICTION

Any dispute concerning these conditions is to be settled in accordance with Finnish law, since Lokal/Studio Lumo Oy Ab is situated in Finland, and since Finland is the country where all business transactions take place. Lokal/Studio Lumo Oy Ab (Business ID: FI07080322) follows the recommendations of the National Board for Consumer Complaints.