Terms & Conditions

These terms and conditions apply to the entire contents and orders placed at Lokal’s website (“Site”). Please read these terms carefully before placing an order. Placing an order indicates that you accept the terms. These terms will form a contract between you and Lokal. From time to time, Lokal may change these terms and conditions by updating the terms and conditions on the Site.

Seller

Lokal Company Oy (“Lokal” or “we”)
Annankatu 9, 00120 Helsinki
Finland

Business ID: 3235728-2

Customer Care

info@lokalhelsinki.com

Selection of the Online Store

Lokal’s online selection includes handmade and/or unique artwork and homeware items. As items are handmade, slight variations per item are characteristics to the pieces and should not be considered as faulty products.

The items available in this online shop are not always on display at our physical gallery/store in Helsinki, and vice versa. If you wish to purchase anything that is not included in our online selection, please don’t hesitate to contact us at info@lokalhelsinki.com.

We cannot, unfortunately, guarantee that all items in our online shop are in stock at the time of your order. If you do purchase an item which we cannot supply straight away, we will contact you by email.

Payment

The trade happens between the online customer and Lokal. For complaints, please contact Lokal.

Prices

The prices displayed on this site are quoted in Euro, including Finnish VAT (25,5%). For unique artworks that have 0% or 14% VAT depending on the artists. For customers outside the EU, prices are displayed VAT 0%. Prices do not include delivery or custom costs with some exceptions regarding artwork. Artwork prices include shipping costs within Europe unless stated otherwise. Orders from non-EU countries might be subject to duties and/or taxes. Duties and/or taxes are the responsibility of the customer and are due at the time of delivery.

Shipping / Delivery

Artwork:

We currently deliver artworks to Finland and Europe. Delivery to other countries is also possible, in which case, please contact info@lokalhelsinki.com to receive a quote for shipping. 

Please note that if the artwork you purchased is part of an ongoing exhibition, the artwork will be shipped after the exhibition has ended. If you would like to receive the piece before the exhibition has ended, please contact info@lokalhelsinki.com.

Orders will be shipped no later than the Wednesday following placing the order. Shipping prices are automatically calculated in the shopping cart. Some artworks are too large for a normal shipping and can only be picked up from our store. If you would like a quote for shipping for larger artwork, please contact info@lokalhelsinki.com

Products:

We currently deliver products to Finland and Europe. Delivery to other countries is also possible, please contact info@lokalhelsinki.com.

Orders will be shipped no later than the Wednesday following placing the order. Shipping prices are automatically calculated in the shopping cart.

Finland

Orders to Finland will be sent using the delivery method of your choice. The delivery time is 2-5 business days, depending on the delivery method. The delivery time is calculated from the following Wednesday after the order is placed. Delivery prices are calculated at checkout. You can also choose to pick up your order at Lokal Galleria at Annankatu 9, Helsinki. When your online order is ready for pickup, you will receive a notification by email, and you can pick up your order during our opening hours.

Other European countries

All orders in Europe will be delivered using your chosen delivery method. Delivery time is 2-14 business days depending on the destination in Europe and the delivery method. The delivery time is calculated from the following Wednesday after the order is placed. The delivery price is calculated at checkout.

Order Confirmations

Any orders you place at the Site will form a valid contract between you and Lokal.

We reserve the right at all times and at our sole discretion to cancel your order for compulsory reason, such as the unavailability of a product, errors in the prices or product descriptions posted on the Site.

Returns

If you wish to return the ordered item, you must inform us of the return within fourteen (14) days from the receipt of the ordered item. Please inform us by an e-mail, which includes your order ID number. You will receive instructions on how to proceed via e-mail. The return costs are on customer’s responsibility.

Returns must meet the following requirements:
– The item is to be in new condition,
– The returned item must correspond to the item delivered,
– The item is returned in its original packaging in good condition, all in a package properly closed.

Should you have used the item and, therefore, it does not correspond with the item delivered, you are liable for the reduction of value, in maximum to the total value of the item.

Should the item be an unique artwork piece, made-on-order, personalized or customized for you, it cannot be returned.

If you have received a wrong or faulty item you must inform us at info@lokalhelsinki.com with no further delay within 4 days from receiving the item. Follow the instructions for the return received by an email from us.

Defective Goods and Liability

We have a mandatory liability for defects based on the applicable consumer regulations. You have a right to return the defective items. Please inform us of any defective items as soon as possible. We will try to replace these items with a identical item, undamaged item as soon as we get a replacement.

If by chance the item has broken during the transport, please notify us without delay within 1-3 days after receiving the parcel, and please make sure to send us a picture of the damage, also the package.

Notwithstanding the applicable mandatory regulation, you agree to that Lokal’s total liability shall be limited to the purchase price actually paid to Lokal.

Privacy Policy

We are committed to protecting your privacy and we comply fully with the requirements of the Data Protection Legislation. You can read our detailed privacy policy here.

Intellectual Property Rights

All elements on the Site are protected by copyright or other intellectual property rights. They remain the exclusive property of Lokal or its service providers.

Governing Law and Jurisdiction

Any dispute concerning these conditions is to be settled in accordance with Finnish law, since Lokal/Lokal Company Oy is situated in Finland, and since Finland is the country where all business transactions take place. Lokal/Lokal Company Oy (Business ID: 3235728-2) follows the recommendations of the National Board for Consumer Complaints.